Public Reports: Troubleshooting Tips

Problems Logging Into Public Reports

• If the login screen asks for two fields, fill in as follows:
  
  UserID: BOCO\dareports  (the top of a backslash top leans left)
  Password: Boulder1  (case sensitive)
   
• If the login screen asks for three fields, instead of two, fill in as follows:
  
  UserID: dareports
  Password: Boulder1
  Domain: BOCO
   
• It's been reported that copying and pasting the UserID or password into the login screen may not work. Instead, enter the UserID and password manually.
   
• You should not bookmark the actual login screen. Instead, always access it from the links on our Welcome to Public Reports page

Problems Viewing Public Reports

• Apparently the Safari browser running on Apple computers does not work with our reports application. Instead, try using the Mac version of Internet Explorer.
   
• The latest reported browser incompatibility is Firefox (ver 3.0). Earlier versions (Firefox 2.0) work fine. There is a Firefox "add-on" called "IE tab" that seems to resolve the issue with the latest version. However, Internet Explorer needs to be resident on your computer for the IE tab add-on to work.
   
• Internet Explorer should work on all platforms.
  
  We apologize that many non-Internet Explorer browsers don't work with our reports. We have asked our report software vendor to upgrade their product so it works with all browsers.

If none of the above resolves your problem, please contact us. When describing your problem, please state whether the difficulty was logging into our reports page or whether you were unable to view or run reports after logging in.